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[IDD #AQW-283741]: can't get data

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  • Subject: [IDD #AQW-283741]: can't get data
  • Date: Wed, 27 May 2009 17:31:13 -0600
Hi Jinn-Hwei,

re:
> Here is the output from notifyme.
> 
> Jinn-Hwei
> 
> vv1 [53]: notifyme -vxl- -fEXP -hawl.rap.ucar.edu -pNCWF -o3600
> May 27 23:10:30 notifyme[29764] NOTE: Starting Up: awl.rap.ucar.edu:
> 20090527221030.913 TS_ENDT {{EXP,  "NCWF"}}
> May 27 23:10:30 notifyme[29764] NOTE: LDM-5 desired product-class:
> 20090527221030.913 TS_ENDT {{EXP,  "NCWF"}}
> May 27 23:10:32 notifyme[29764] INFO: Resolving awl.rap.ucar.edu to
> 128.117.192.212 took 1.16855 seconds
> May 27 23:10:32 DEBUG: NOTIFYME(awl.rap.ucar.edu) returns OK
> May 27 23:10:32 notifyme[29764] NOTE: NOTIFYME(awl.rap.ucar.edu): OK

Thanks.  This shows that the machine you are feeding from, 
awl.rap.ucar.edu,
does allow your data requests.  It is likely, therefore, that they are
not inserting the data you want/need into their LDM queue.

You need to contact the LDM/IDD administrator in RAL to find out why
you are not getting the data.

I seem to recall that this situation occurred at once in the past, and
I advised you (by phone) to contact someone in RAL that is in charge
of their LDM/IDD installation, or, at least, is familiar with it.
My first guess for who to contact is:

Garry Cunning <address@hidden>

I Gary is not the appropriate LDM/IDD contact in RAL, I am sure he
can forward your request to the correct person.

Cheers,

Tom
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Ticket Details
===================
Ticket ID: AQW-283741
Department: Support IDD
Priority: Normal
Status: Closed