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Re: And now, the rest of the story
- Subject: Re: And now, the rest of the story
- Date: Wed, 26 Jul 2000 18:48:38 +0100
Okay, here is my point. Alden is supposed be a provider of data for
operational
use. How can a provider for such purposes have a 2 week outage? We had a
T1 go down at our site in New Mexico a few years back and it only took
a week to be repaired and this is in the very rural area of eastern New Mexico
AND we told them it was not a rush job.
The main thing though is the lack of response. I know customer service is
becoming
a thing of the past, but not responding to your customers regarding a 2-week
outage is ridiculous.
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