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Re: And now, the rest of the story

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  • Subject: Re: And now, the rest of the story
  • Date: Wed, 26 Jul 2000 18:48:38 +0100
Okay, here is my point.  Alden is supposed be a provider of data for
operational
use.  How can a provider for such purposes have a 2 week outage?  We had a 
T1 go down at our site in New Mexico a few years back and it only took
a week to be repaired and this is in the very rural area of eastern New Mexico
AND we told them it was not a rush job.

The main thing though is the lack of response.  I know customer service is
becoming
a thing of the past, but not responding to your customers regarding a 2-week
outage is ridiculous.  
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