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[AWIPS #TWH-332151]: Unidata Cave Incident Report

This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.

  • Subject: [AWIPS #TWH-332151]: Unidata Cave Incident Report
  • Date: Thu, 08 Aug 2024 13:38:03 -0500
Hello,

Sorry you are having issues. Can you tell me what version of CAVE you are 
running and which EDEX you are connecting to?

Is the single site radar data outdated or just does not exist? What specific 
site are you looking at?



> Good Afternoon, I am writing today to inform you of an issue that is
> occurring when using Cave. I have had Cave for about a year now and have
> had zero issues until today.
> 
> While using Cave  I always use the Nexrad Display when viewing the
> entire USA. This feature has worked fine, however, when loading into a
> specific radar site, No data is displayed. This is an issue as there is
> obviously storm data visible using Nexrad display, but seems to not work
> when loading onto a radar site.
> 
> This may be on my end, however, I would like ask for some support,
> 
> Thank you,


Thanks,

Tiffany Meyer
AWIPS Lead Software Engineer
NSF Unidata

If you're interested, please feel free to fill out a survey about the support 
you receive:  
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: TWH-332151
Department: Support AWIPS
Priority: Normal
Status: Open
===================
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