[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

[Support #DJO-400043]: EDEX server problem?

This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.

  • Subject: [Support #DJO-400043]: EDEX server problem?
  • Date: Tue, 16 Apr 2024 16:26:55 -0600
Hi there,

> I am teaching a meteorology class that will cover AWIPS II this week. I have 
> a new 
> installation of CAVE on our Windows machines. Unfortunately, I am seeing the 
> following
> error when I try to connect to the EDEX server:
>
> [image: image.png]
> 
> Did I do something wrong or is the server not working?
>
> My class meets Thursday. Thank you for your help!

First off, let me say we're happy to hear you're using CAVE in the classroom.  
Second, we
highly recommend you subscribe to our mailing list (awips2-users) where we send 
out important
information about our EDEX server and our bi-weekly blog series, AWIPS Tips:
https://www.unidata.ucar.edu/support/index.html#mailinglists

Unfortunately, right now our EDEX instances are down because of scheduled 
maintenance from 
our cloud provider on Sunday, that has caused lasting issues that we're still 
experiencing now.
The cloud provider has been working on resolving the issues for the past two 
days, but we still
do not have any kind of ETA as to when their services will be restored.
I am hopeful that we will have EDEX running by Thursday (when your class 
meets), but I would
strongly encourage planning a backup lesson if possible, in case our machines 
are still 
unavailable.

Are staff are standing by waiting to boot up our EDEX services as soon as our 
cloud platform
is operational again.  We sincerely apologize for this inconvenience, and we 
plan to notify our
users immediately, via our mailing list, as soon as our servers are live again.

Thanks for your understanding.

--Shay Carter

She/Her/Hers
AWIPS Software Engineer
NSF Unidata

If you're interested, please feel free to fill out a survey about the support 
you receive: 
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: DJO-400043
Department: Support AWIPS
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with NSF Unidata User Support are recorded in the 
Unidata inquiry tracking system and then made publicly available through the 
web.  If you do not want to have your interactions made available in this way, 
you must let us know in each email you send to us.