This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.
Hello, Yes, this is the correct support list. Yesterday Jetstream2, the cloud platform we host both our public and beta EDEX servers on, experienced technical outages that were supposed to be transparent to us. However, these did affect us, and we are still working on getting all of the systems back up. We apologize for any inconvenience. We recommend subscribing to our awips-users mailing list where we will provide information if there are outages and when they have been resolved. You can subscribe here: https://www.unidata.ucar.edu/support/index.html#mailinglists Thanks, Tiffany Meyer AWIPS Lead Software Engineer UCAR-Unidata If you're interested, please feel free to fill out a survey about the support you receive: https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform Ticket Details =================== Ticket ID: YHG-555990 Department: Support AWIPS Priority: Normal Status: Open =================== NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.