[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

[AWIPS #PHZ-247370]: problems with installing on windows

This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.

  • Subject: [AWIPS #PHZ-247370]: problems with installing on windows
  • Date: Thu, 01 Dec 2022 15:52:32 -0600
This seems to point to a networking issue where your laptop isn't able to 
access data from our EDEX server. 

Do you have any ports (specifically 9582 and 9581) blocked or anything setup 
networking that would block something? 

What's your username and computer name? I can try to look through our logs.

I'm guessing not, but do you have an folders in caveData\common\base\ ? 

When you tried the VM did the Models menu populate correctly? 


> After your questions I looked at preferences and it was correct. You
> commented on satellite and I did not see it in the menu bar, so I
> uninstalled everything. Then I reinstalled it with the video and
> instructions both open in the browser.  The attached is details from after
> the full installation except for numpy 1.15.1 and jep 3.8.2 which were from
> cash. Most of the menu items do not work correctly.
> 

Thanks,

Tiffany Meyer
AWIPS Lead Software Engineer
UCAR-Unidata

If you're interested, please feel free to fill out a survey about the support 
you receive:  
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: PHZ-247370
Department: Support AWIPS
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.