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[AWIPS #ACY-138776]: Looking for support or help with AWIPS II installation

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  • Subject: [AWIPS #ACY-138776]: Looking for support or help with AWIPS II installation
  • Date: Mon, 11 Apr 2022 10:09:46 -0500
>Did someone for our staff get in contact with you? Namely James Gerlach or Al 
>Querios?
>
>We have spent the past two weeks trying to get this application to run with 
>the required python modules and have been unable to get it to work. We have 
>followed the directions provided and discussed the product with other users 
>(NWS Miami) and still we are >unable to get the product to work.
>
>Is there a packaged VM image that we can download that has all the required 
>packages installed? Is that an option? Is there a commercial version or 
>application that can do the same things as this software?
>
>We are overly frustrated as we support hundreds of apps in our IT department 
>and have yet to be stumped like this.
>
>Any help our guidance you can provide would be greatly appreciated.

Hello James,

We haven't heard anything back from anyone since we replied to you on 4/5/2022.

Can you please answer a few questions so we can better help you:

- Are you trying to install EDEX or CAVE?
- What version are you trying to install?
- Are you installing NWS AWIPS or Unidata AWIPS?

Unidata's AWIPS does not have the full functionality that the NWS version has. 
The Data Addon Manager is a local app (separate from the AWIPS install), 
therefore not in Unidata's source code. We also have a limited use of GFE (our 
EDEX runs just OAX localization).



Thanks,

Tiffany Meyer
AWIPS Lead Software Engineer
UCAR-Unidata

If you're interested, please feel free to fill out a survey about the support 
you receive:  
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: ACY-138776
Department: Support AWIPS
Priority: Normal
Status: Open
===================
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