This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.
>I have a new AWIPS installation on Windows 10 that will not plot wind >functions from any source in any format (barbs, streamlines, or arrows). >An older installation on another PC (running Window 7) is plotting winds >with no problem. >I have verified all required packages installed correctly, and environment >variables and path information are set correctly. There are no errors >written to the error log when I attempt to plot wind functions, but nothing >plots on the map even though the data appears to be loading. >Can someone please help guide me through further troubleshooting? Hi, Sorry you are experiencing issues. Can you verify that you have jep, jep-3.8.2.dist-info and numpy, numpy-1.15.1.dist-info in your Users/[USERNAME]/miniconda3/Lib/site-packages directory? Can you verify that you have gridslice.pyd in your Users/[USERNAME]/miniconda3/DLLs? Can you send a screen capture of you user environmental variables? If you haven't looked, we have updated *very* specific instructions on installing Windows http://unidata.github.io/awips2/install/install-cave/#system-requirements_2 We've also uploaded a video to walk through the install process: https://www.youtube.com/watch?v=02etW-PuZZ8 Thanks, Tiffany Meyer AWIPS Lead Software Engineer UCAR-Unidata If you're interested, please feel free to fill out a survey about the support you receive: https://forms.gle/tKG5SY9YJw4vBRVXA Ticket Details =================== Ticket ID: KDH-311456 Department: Support AWIPS Priority: Normal Status: Open =================== NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.