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[AWIPS #MZC-843256]: Edex Cloud server issues

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  • Subject: [AWIPS #MZC-843256]: Edex Cloud server issues
  • Date: Mon, 28 May 2018 10:48:48 -0600
Hi Dennis,

re:
> In reference to the email I sent last week regarding the server
> issues, it now seems that it appears to be functioning  - but on a limited
> basis; by this I mean the latest radar images are from the 18th of May, a
> week ago.  What is going on guys????

Many apologies for the interruption in our Edex service!  Our AWIPS
developer has been out of the office during this outage, and others
of us are not well enough familiar with AWIPS/Edex to do what needs
to be done to return the server to full functionality.  We intend to
address this shortcoming soon!

NB:

We expect our AWIPS developer to be back at work either tonight or
tomorrow.

REQUEST:

We ask that all User Support inquiries be sent to our product-specfic
support email address, not directly to individuals.  The reason for this
is that inquiries sent to our support system will receive responses
much faster than those sent to individuals especially when the individual
Unidata staff member is out of the office and out of contact by email.

In the future, please send all AWIPS/Edex questions/comments to:

address@hidden

If, for any reason you forget this stylized email address, please
send the inquiry to:

address@hidden

Again, we apologize for the interruption in our Edex service!

Cheers,

Tom
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Ticket Details
===================
Ticket ID: MZC-843256
Department: Support AWIPS
Priority: Normal
Status: Open
===================
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