This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.
Greetings! I'm sorry to hear you're running into problems. Unfortunately, while we develop the THREDDS Data Server software, we are not responsible for running the specific server you are using, https://ds.nccs.nasa.gov, it appears to be run by NASA. If the problems persist, you may have some luck contacting one of the people listed on the top-level server page: https://ds.nccs.nasa.gov Good luck and I hope you're able to get it resolved! Ryan > > > > Hello, I have defined class assignments for students in my class to obtain the precipitation data of one model for a grid from NASA website ( [ https://ds.nccs.nasa.gov/thredds/catalog/bypass/NEX-GDDP/catalog.html | https://ds.nccs.nasa.gov/thredds/catalog/bypass/NEX-GDDP/catalog.html ] ) and analyze it. While I could successfully download and use data in days before, now we are facing errors and students cannot access data anymore. We receive the following error. Given the fact that students have a deadline for their assignment, I would like to know if there is a technical error in the website and when do you think it will be solved. > > I appreciate your time and effort on this. > > We get the following error " > Error { > code = 500; > message = "Input/output error"; > };" > Ticket Details =================== Ticket ID: TAX-393515 Department: Support THREDDS Priority: Normal Status: Closed =================== NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.