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[python #KOZ-297880]: broken support link...

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  • Subject: [python #KOZ-297880]: broken support link...
  • Date: Wed, 28 Aug 2024 12:57:43 -0600
Hi Max,

I took at look at the rejected email you forwarded to my personal address.

Your message was blocked because the outlook.com IP address used as a mail 
relay for your message was on a block list.  

We've seen this before from organizations who use Microsoft corp (outlook.com) 
relaying mail.  Unfortunately, a lot of spammers utilize this outlook.com 
service, causing a number of the outlook.com IP addresses to be added to spam 
block lists.  A legit user, like yourself, then attempts to send an email which 
is routed through the blocked IP relay, resulting in the rejection message you 
received. (The information provided in the in the rejection message you 
forwarded explains all of this in more detail.)

In case you wanted more information about the issue, this thread may be of 
interest to you: 
https://www.reddit.com/r/sysadmin/comments/11m2dza/outlookcom_has_an_ip_listed_on_spamcop/

Unfortunately, there is nothing we can do about this on our end, as the spam 
filter service we use is the one who handles the block list. Be aware that 
other entities use the same spam block list service, so this could happen again 
to you in the future if one of your outgoing emails gets routed through a 
blocked IP. I would recommend notifying your systems group of the problem. 

In the meantime, if you receive a similar rejected email in the future when 
attempting to contact us, please send your request in using a personal email 
address.  Additionally, we will have a new support system online in the next 
few days which provides a web form you can utilize to send in your support 
requests.

Please let me know if you have any questions!

Kind regards,
Jennifer


Ticket Details
===================
Ticket ID: KOZ-297880
Department: Support Python
Priority: Low
Status: Open
===================
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