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Julie, Well, I logged onto Puffin and the LDM user and was able to add data-products to the product-queue using pqinsert(1) and receive notifications of their addition. The LDM user account information is non-standard: fgrep ldm /etc/passwd +ldm:x::::: This means no home-directory or user-shell. This might cause problems. I just don't know because we've never tried that. I did have to add $HOME/bin to the LDM-user's PATH environment variable in order to get things to work. I recommend completing the LDM user account information and setting the LDM user's profile-files according to the installation instructions. Be advised that if the pqinsert(1) process is run outside of the LDM process-group, then the upstream LDM-s will not receive a SIGCONT when a new product is added to the product-queue. In this case, the fail-safe behavior of the upstream LDM processes is to check the product-queue every 30 seconds for new data-products. Most sites that use pqinsert(1) execute it indirectly via an EXEC entry in the LDM configuration-file (etc/ldmd.conf) to avoid this delay. Regards, Steve Emmerson Ticket Details =================== Ticket ID: VLF-828955 Department: Support LDM Priority: Normal Status: Closed