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Daryl, I'm not particularly fond of our support-system either. The only status options we have are "Open", "On Hold", and "Closed". "On Hold" might be better semantically. It risks, however, forgetting to set a completed ticket to "Closed". > On Mon, 15 Apr 2013, Unidata LDM Support wrote: > > > So, there might be a bug in LDM 6.11.4. > > OK. > > > Rather than re-installing LDM versions, why didn't you change the > > "runtime" symbolic link in the LDM user's home directory? > > I used to do it this way, but then LDM started to install things into > /home/ldm with the 'make install' target. I reviewed the docs now and see > there is a new 'pax' step suggested. I'll try that going forward. > > > When you re-installed 6.11.4, did you change any compilation or link > > options? > > no. > > > And no, this ticket is definitely not closed: it just gets set that way > > when the response ball is in the user's court. > > That's poor and a turn off for me. This is your ticketing software? Why > not add another category for 'waiting on customer' or something like that. > > daryl > > -- > /** > * Daryl Herzmann > * Assistant Scientist -- Iowa Environmental Mesonet > * http://mesonet.agron.iastate.edu > */ Regards, Steve Emmerson Ticket Details =================== Ticket ID: JVF-237504 Department: Support LDM Priority: High Status: Open