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[IDV #GZG-602584]: Graphical artifact support

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  • Subject: [IDV #GZG-602584]: Graphical artifact support
  • Date: Mon, 07 Jun 2021 11:13:44 -0600
> Hi,
> 
> I'm experiencing a graphical artifact on menus in IDV for windows 64 bit.
> It happens in both the view pane and also the dashboard windows, it can
> happen after a couple of minutes or after longer.
> I've experienced this issue on both versions 5.6 and 5.7.
> I've tried updating java and re-installing IDV several times.
> This happens across sample data, catalog data... just about everything.
> 
> I've so far been unable to locate any help on this issue and would love
> some support.
> 
> Thanks.
> 
> Tim Carr[image: SCREENSHOT.png]
> 
> --
> Timothy Carr
> 
> 
Hi Timothy,

I have seen this issue on one of my colleague's machine, basically, he was 
running the IDV on
his Window that was connecting to a big screen. If he unplugged the external 
screen the IDV
displays normally. So I can only guess that the artifact is somehow related to 
the refresh rate
of your computer and the external monitor. Try to adjust the refresh rate of 
the monitor
to see if it helps.


Yuan

Ticket Details
===================
Ticket ID: GZG-602584
Department: Support IDV
Priority: Normal
Status: Open
===================
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