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[IDV #BAF-577021]: IDV_3.0u2 doesn't start

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  • Subject: [IDV #BAF-577021]: IDV_3.0u2 doesn't start
  • Date: Fri, 02 Mar 2012 10:41:42 -0700
Greetings Andrea,

I think the IDV is trying to read/write some information in a folder that is 
contained on the administrator's home directory. Was there a problem installing 
the IDV on your user account, as you did with 3.0? I would strongly recommend 
installing the IDV while logged into your user account.

Cheers!

Sean

> Full Name: Andrea Pellegrini
> Email Address: address@hidden
> Organization: ENEA
> Package Version: 3.0u2 build date:2012-02-10 17:21 UTC
> Operating System: Windows 7
> Hardware: Java: home: C:\Program Files\IDV_3.0u2\jre version: 1.6.0_20 
> j3d:1.5.2 fcs (build4)
> Description of problem: Hello, I installed IDV_3.0u2 on a 64bit W7 PC. 
> Please, note that I'm currently using IDV_3.0, I followed the same procedures 
> to install both releases, and 3.0 is working properly.
> I installed 3.0u2 using an Administrator account and the software starts 
> correctly when I am in that account. Usually, I don't work logged-in as an 
> Administrator: when I start the new release from another account, the splash 
> screen appears and the Dashboard window opens, but both windows show "Loadind 
> defaults" and don't go further.
> Thank you in advance.
> 
> 


Ticket Details
===================
Ticket ID: BAF-577021
Department: Support IDV
Priority: Normal
Status: Open