[IDV #QLS-158248]: Cant start IDV

> Full Name: Charles Paxton
> Email Address: address@hidden
> Organization: NWS
> Package Version: 2.9
> Operating System: red hat
> Hardware: higher end 6 month old Dell workstation
> Description of problem: Could not create a graphics configuration.
> Please contact Unidata user support or see the FAQ
> 
> # A fatal error has been detected by the Java Runtime Environment:
> #
> #  SIGSEGV (0xb) at pc=0x7f6b2be8, pid=22276, tid=2109832080
> #
> # JRE version: 6.0_20-b02
> # Java VM: Java HotSpot(TM) Server VM (16.3-b01 mixed mode linux-x86 )
> # Problematic frame:
> # C  [libGL.so.1+0x7ebe8]
> #
> # An error report file with more information is saved as:
> # /usr1/IDV_2.9/hs_err_pid22276.log
> #
> # If you would like to submit a bug report, please visit:
> #   http://java.sun.com/webapps/bugreport/crash.jsp
> #
> IDV: line 354: 22276 Aborted                 "$app_java_home/bin/java" 
> -Dinstall4j.jvmDir="$app_java_home" -Dexe4j.moduleName="$prg_dir/$progname" 
> "-Xmx512m" "$vmov_1" "$vmov_2" "$vmov_3" "$vmov_4" "$vmov_5" 
> $INSTALL4J_ADD_VM_PARAMS -classpath "$local_classpath" 
> com.install4j.runtime.Launcher launch ucar.unidata.idv.DefaultIdv true false 
> "$prg_dir/error.log" "" true true false "" true true 0 0 "" 20 20 "Arial" 
> "0,0,0" 8 500 "version 2.9" 20 40 "Arial" "0,0,0" 8 500 -1 "$@"
> emsuser@TBW-LW-SWAN->
> 
Hi Charlie,

   When you see a file (start with hs and ends with log, eg. hs-11111111.log) 
being generated in the directory where you installed the IDV, it would indicate 
a graphics card problem. Make sure you have the latest driver for your graphics 
card. Even new systems come with old graphics cards driver. 



Yuan  
> 
> 
> 


Ticket Details
===================
Ticket ID: QLS-158248
Department: Support IDV
Priority: Normal
Status: Closed