This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.
> Full Name: Charles Paxton > Email Address: address@hidden > Organization: NWS > Package Version: 2.9 > Operating System: red hat > Hardware: higher end 6 month old Dell workstation > Description of problem: Could not create a graphics configuration. > Please contact Unidata user support or see the FAQ > > # A fatal error has been detected by the Java Runtime Environment: > # > # SIGSEGV (0xb) at pc=0x7f6b2be8, pid=22276, tid=2109832080 > # > # JRE version: 6.0_20-b02 > # Java VM: Java HotSpot(TM) Server VM (16.3-b01 mixed mode linux-x86 ) > # Problematic frame: > # C [libGL.so.1+0x7ebe8] > # > # An error report file with more information is saved as: > # /usr1/IDV_2.9/hs_err_pid22276.log > # > # If you would like to submit a bug report, please visit: > # http://java.sun.com/webapps/bugreport/crash.jsp > # > IDV: line 354: 22276 Aborted "$app_java_home/bin/java" > -Dinstall4j.jvmDir="$app_java_home" -Dexe4j.moduleName="$prg_dir/$progname" > "-Xmx512m" "$vmov_1" "$vmov_2" "$vmov_3" "$vmov_4" "$vmov_5" > $INSTALL4J_ADD_VM_PARAMS -classpath "$local_classpath" > com.install4j.runtime.Launcher launch ucar.unidata.idv.DefaultIdv true false > "$prg_dir/error.log" "" true true false "" true true 0 0 "" 20 20 "Arial" > "0,0,0" 8 500 "version 2.9" 20 40 "Arial" "0,0,0" 8 500 -1 "$@" > emsuser@TBW-LW-SWAN-> > Hi Charlie, When you see a file (start with hs and ends with log, eg. hs-11111111.log) being generated in the directory where you installed the IDV, it would indicate a graphics card problem. Make sure you have the latest driver for your graphics card. Even new systems come with old graphics cards driver. Yuan > > > Ticket Details =================== Ticket ID: QLS-158248 Department: Support IDV Priority: Normal Status: Closed