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[IDV #JCZ-436928]: I need some advice

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  • Subject: [IDV #JCZ-436928]: I need some advice
  • Date: Thu, 29 Apr 2010 13:09:19 -0600
> Hi my name is Lewis Cabeza Durango  and I have the next problem
> 
> I have been working with IDV for six month and now when I try to load
> the IDV it does not load it stops here (Atteched Imagen) and the
> Dashboard and view Map Window) do not charge.
> 
> So, I work in Lunix and when I see the performance of my desktop at
> moment IDV is opening its capacity is full I do not know why (atteched
> Imagen)
> 
> the performance of my computer are
> 
> RAM 5.7 Gb
> Corel Duo 3.0 Ghz
> 
> I uninstalled the IDV 2.8u1 and I install it again and the problem
> persistents
> 
> so, I install de previous sofware 2.7 but did not work either
> 
> Could you help me with this problem? I Tried in diferents ways but I'v
> have success.
> 
> Thank You
> 
> Lewis Cabeza Durango
> Technical0 in Meteorology
> 

Lewis,
      It is very difficult to tell what's wrong with no additional information 
available. First, I don't think it is a good idea to install an older version, 
you may want to try our new nightly build release.
      Second, you need to u retrieve a stack track of the program so we can 
find out why this is happening. If you are running the most recent version of 
the IDV, it provides a web-based service that produces a stack trace. Just view 
the URL:

http://localhost:8788/stack.html

And send us these information. Note: this service is only available from 
browsers running on the machine the IDV is running on. 


Yuan

> 
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Ticket Details
===================
Ticket ID: JCZ-436928
Department: Support IDV
Priority: Normal
Status: Open