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[IDD #MVK-912520]: no connection to idd.unidata.ucar.edu

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  • Subject: [IDD #MVK-912520]: no connection to idd.unidata.ucar.edu
  • Date: Tue, 14 Jul 2020 14:40:29 -0600
Hi Russ,

re
> I’ve noticed a couple significant gaps in data flow to our LDM lately, mostly 
> recently today (and ongoing).  Looking in the logs, it seems that there’s an
> issue connecting to idd.unidata.ucar.edu:
> 
> 20200714T195847.722975Z idd.unidata.ucar.edu[9065]  error.c:err_log:236       
>           WARN  Couldn't connect to LDM on idd.unidata.ucar.edu using either 
> port 388 or portmapper; : RPC: Remote system error - Connection timed out
> 20200714T195847.722975Z idd.unidata.ucar.edu[9064]  error.c:err_log:236       
>           WARN  Couldn't connect to LDM on idd.unidata.ucar.edu using either 
> port 388 or portmapper; : RPC: Remote system error - Connection timed out
> 20200714T195847.722975Z idd.unidata.ucar.edu[9063]  error.c:err_log:236       
>           WARN  Couldn't connect to LDM on idd.unidata.ucar.edu using either 
> port 388 or portmapper; : RPC: Remote system error - Connection timed out
> 20200714T195847.722988Z idd.unidata.ucar.edu[9062]  error.c:err_log:236       
>           WARN  Couldn't connect to LDM on idd.unidata.ucar.edu using either 
> port 388 or portmapper; : RPC: Remote system error - Connection timed out
> 20200714T195847.722994Z idd.unidata.ucar.edu[9067]  error.c:err_log:236       
>           WARN  Couldn't connect to LDM on idd.unidata.ucar.edu using either 
> port 388 or portmapper; : RPC: Remote system error - Connection timed out
> 20200714T195847.723044Z idd.unidata.ucar.edu[9065]  
> LdmConfFile.c:requester_exec:925    NOTE  Sleeping 60 seconds before 
> retrying...
> 20200714T195847.723093Z idd.unidata.ucar.edu[9064]  
> LdmConfFile.c:requester_exec:925    NOTE  Sleeping 60 seconds before 
> retrying...
> 20200714T195847.723141Z idd.unidata.ucar.edu[9063]  
> LdmConfFile.c:requester_exec:925    NOTE  Sleeping 60 seconds before 
> retrying...
> 20200714T195847.723188Z idd.unidata.ucar.edu[9062]  
> LdmConfFile.c:requester_exec:925    NOTE  Sleeping 60 seconds before 
> retrying...
> 20200714T195847.723236Z idd.unidata.ucar.edu[9067]  
> LdmConfFile.c:requester_exec:925    NOTE  Sleeping 60 seconds before 
> retrying...
> 20200714T195847.726927Z idd.unidata.ucar.edu[9066]  error.c:err_log:236       
>           WARN  Couldn't connect to LDM on idd.unidata.ucar.edu using either 
> port 388 or portmapper; : RPC: Remote system error - Connection timed out
> 
> Are there issues with the server on your end, or is there something I need to 
> look at on our end?

An outage at the NWSC that was originally plannd to last for a half
hour stretched to 90 minutes, then an additional 3.5 hours plus
extending the outage to at least 3 pm MDT today.

Emails to the address@hidden and address@hidden 
have informed sites about the outage and have recommended replicating 
LDM configuration file REQUEST(s) to redundantly feed from our backup
IDD relay cluster iddb.unidata.ucar.edu until our primary top level IDD
relay cluster,idd.unidata.ucar.edu, can once again access the Internet.

If you are not subscribed to the ldm-users or conduit email lists,
we recommend subscribing so you will be notified about outages like
the one today.

We apologize for the interruption of data deliver services!

Cheers,

Tom
--
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Ticket Details
===================
Ticket ID: MVK-912520
Department: Support IDD
Priority: Normal
Status: Closed
===================
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