Re: INC0386021 has new comments (NCO Dataflow Missing MADIS-FSL2 map file Data _ FSL2\.CompressedNetCDF\.MADIS\.map\.(.*) )(Awaiting User Info)

On Thu, Dec 29, 2022 at 12:19 PM NOAA ServiceNow Platform <address@hidden> wrote:

INC0386021 has new comments

William,

The following comments were given about the Incident:
2022-12-29 12:18:47 EST - Iliana Genkova^{Additional comments}
reply from: address@hidden

Mitch, Mathew, DF,

Could you provide more specific file names for the missing map data? It
will help me determine who to inform.

Thank you,
iliana
ObsProc TL
2022-12-29 02:19:06 EST - Jeff Mcqueen^{Additional comments}
reply from: address@hidden

Im checking emails.
On Thu, Dec 29, 2022 at 2:17 AM Mitchell Weiss - NOAA Affiliate <
address@hidden> wrote:

Jeffery T. McQueen
Air Quality and Dispersion Modeling Team Leader
National Center for Weather and Climate Prediction
Room 2095
5830 University Research Court
2022-12-29 02:19:01 EST - Mitchell Weiss^{Additional comments}
reply from: address@hidden

Hello Mathew,

My name is Mitch Weiss and I work with Jeff Ator on decoder support. Jeff
is on leave this week. First, thanks for supplying us with updates
regarding the status of this computer. Very much appreciated.

William,

Thanks for setting up this ticket. The BB decoder flag for decod_dcmap is
lighting up red in dev, para, and prod as expected.

Everyone in ObsProc,

Just wondering if a general message should be sent out alerting users of
this data outage? I'm not sure which downstream applications ingest these
feeds.

Thanks again,
Mitch

Some details of the ticket are included below:
End User: William Boll
Short description: NCO Dataflow Missing MADIS-FSL2 map file Data _ FSL2\.CompressedNetCDF\.MADIS\.map\.(.*)
Customer Impact Statement: causing a persistent flag for one of our decoders
State: Awaiting User Info
Priority: High
Queue position: 140
Category: Data
Sub-Category: Delivery Issues
Assignment group: NCO OMB Tech Control
Description: - Problem causing a persistent flag for one of our decoders
The last time we received the following file was on 12/24 1832z
Due date: 2022-12-30 18:30:00 EST

You may return to the ticket at any time to check the status, add additional comments or close the ticket.

Click here to view the Incident: INC0386021

Ref:MSG7988142


End User:	William Boll
Short description:	NCO Dataflow Missing MADIS-FSL2 map file Data _ FSL2\.CompressedNetCDF\.MADIS\.map\.(.*)
Customer Impact Statement:	causing a persistent flag for one of our decoders
State:	Awaiting User Info
Priority:	High
Queue position:	140
Category:	Data
Sub-Category:	Delivery Issues
Assignment group:	NCO OMB Tech Control
Description:	- Problem causing a persistent flag for one of our decoders The last time we received the following file was on 12/24 1832z
Due date:	2022-12-30 18:30:00 EST