Re: INC0386021 has new comments (NCO Dataflow Missing MADIS-FSL2 map file Data _ FSL2\.CompressedNetCDF\.MADIS\.map\.(.*) )(Active)

The issue raised in the ticket was a result of flooding in the Boulder data center last week. The computer that runs the MADIS map processing was in the computer room that was shut down due to the flood.  It is expected that the computer will be moved to a new location this week, and brought up. It is unknown as of now whether the box was physically damaged by the flood or not. 

Please let me know if you've any questions.

Regards,

Matthew Jin

WCCIS MADIS Support

NOAA Affiliate - ERT Inc

5830 University Research Court

College Park, Maryland 20740

(o) 301-683-3921

address@hidden

On Tue, Dec 27, 2022 at 7:15 PM 'NOAA ServiceNow Platform' via _NWS NCEP MADIS Support <address@hidden> wrote:

     INC0386021 has new comments

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William,

The following comments were given about the Incident:

2022-12-27 19:14:32 EST - John Percy^{Additional comments}

On 12-27-22, reposting update from Matthew Jin:
William,
Thank you for your issue report. We'll update you on the findings once the investigation is done.

Thank you,
Matthew Jin
WCCIS MADIS Support
NOAA Affiliate - ERT Inc
5830 University Research Court
College Park, Maryland 20740
(o) 301-683-3921
//JOHN//

2022-12-27 10:34:34 EST - John Percy^{Additional comments}

At 1424z, OMB received e-mail from DF-Eng, William Boll, stating: We are missing map file for: FSL2\.CompressedNetCDF\.MADIS\.map\.(.*) for NCO Dataflow.
The last time we received the file was on 12/24 1832z _FSL2\.CompressedNetCDF\.MADIS\.map\.(.*).
-- Problem is causing a persistent flag for one of our decoders.
//JOHN//

Some details of the ticket are included below:

End User:	William Boll
Short description:	NCO Dataflow Missing MADIS-FSL2 map file Data _ FSL2\.CompressedNetCDF\.MADIS\.map\.(.*)
Customer Impact Statement:	causing a persistent flag for one of our decoders
State:	Active
Priority:	High
Queue position:	150
Category:	Data
Sub-Category:	Delivery Issues
Assignment group:	NCO OMB Tech Control
Description:	- Problem causing a persistent flag for one of our decoders The last time we received the following file was on 12/24 1832z

 

You may return to the ticket at any time to check the status, add additional comments or close the ticket.

Click here to view the Incident: INC0386021

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Ref:MSG7977524