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[AWIPS #GIO-264742]: Unable to Connect to EDEX Cloud Server

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  • Subject: [AWIPS #GIO-264742]: Unable to Connect to EDEX Cloud Server
  • Date: Fri, 22 Sep 2023 12:41:49 -0600
Hi there!

After talking with a few of my more knowledgeable coworkers, I have a few more 
troubleshooting
requests for you.  Can you please open a command terminal (type 'cmd' in the 
Windows search bar
and hit enter to open a new command prompt).
In the terminal can you type:

tracert edex-cloud.unidata.ucar.edu

And let that run.  It may take a minute or two.  Can you please copy and paste 
the output you
receive.

After that, can you also run the following:

ping edex-cloud.unidata.ucar.edu

Let that run for a few seconds, and then you can hit ctrl+c to stop it.  Can 
you please copy 
and paste whatever response you receive from that command as well?

Thank you!



--Shay Carter

She/Her/Hers
AWIPS Software Engineer
UCAR - Unidata

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Ticket Details
===================
Ticket ID: GIO-264742
Department: Support AWIPS
Priority: Normal
Status: Open
===================
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