[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

[AWIPS #LJS-519939]: AWIPS Functionality and Imaging Glitch

This archive contains answers to questions sent to Unidata support through mid-2025. Note that the archive is no longer being updated. We provide the archive for reference; many of the answers presented here remain technically correct, even if somewhat outdated. For the most up-to-date information on the use of NSF Unidata software and data services, please consult the Software Documentation first.

  • Subject: [AWIPS #LJS-519939]: AWIPS Functionality and Imaging Glitch
  • Date: Wed, 25 Jan 2023 13:35:23 -0700
Hi there,

> P.S. I am having a very difficult time sending e-mail to this address. It is 
> taking multiple
> attempts to send this as I'm getting failed delivery attempts notification 
> when messaging the
> support-awips address as it says my message is flagged as spam. Is this 
> something on UCAR's end?

Also, I asked my system admins about this, and this is what they had to say:

. Unfortunately, they're using Microsoft for email services, like we use 
Google, and there are a
. fair number of Microsoft servers classified as spam sources.  These things 
seem to come and go in
. waves.

. Since his email is coming from Microsoft, postfix block lists are using the 
reputation of the IP
. address, and not the domain name.  As he has observed, some of his email is 
blocked, and some is
. delivered depending on which Microsoft server is doing the delivery. 

I asked if there's anything your IT/admins could possibly do, and he had this 
to say:

. The easiest might be for the user to use their personal or non-Microsoft 
based email delivery.
. It's a bit of a catch-22 since the Microsoft servers delivering email for KU 
likely serve other
. customers, and generate a poor spam reputation from their activities.  KU 
could complain to
. Microsoft and see if they have any traction.  

Sorry it has been acting up and isn't working the greatest.  You could possibly 
try asking your
IT to complain to Microsoft, I believe we've had one other University to do 
that in the past and
have some success?

--Shay Carter

She/Her/Hers
AWIPS Software Engineer
UCAR - Unidata

If you're interested, please feel free to fill out a survey about the support 
you receive: 
https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: LJS-519939
Department: Support AWIPS
Priority: Normal
Status: Open
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.