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[AWIPS #MHZ-353701]: CAVE RGB Satellite Composite loading but not being displayed

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  • Subject: [AWIPS #MHZ-353701]: CAVE RGB Satellite Composite loading but not being displayed
  • Date: Thu, 09 Sep 2021 15:38:12 -0500
Hi Peter,

Glad to see you have been able to update your EDEX and get data flowing again! 
Sorry to hear you are having issues with the RGB products.

How are you running CAVE? Is it from within a virtual machine or remotely 
somehow? Linux? There are known limitations using Mac and Virtual Machines that 
RGB products will not render.  Typical behavior is it looks like it's loaded 
but throws an error that *should* be in AlertView. 

You said your older Windows version pointing to your new EDEX renders correct? 
That should mean your EDEX is fine and it's CAVE that can't render the RGB's. 
Is it possible for you to try connecting the CAVE that's not working to 
Unidata's EDEX (edex-cloud.unidata.ucar.edu) to see if it renders? Was this 
CAVE able to render RGB products previously before you upgraded your EDEX?


Thanks,

Tiffany Meyer
AWIPS Lead Software Engineer
UCAR-Unidata

If you're interested, please feel free to fill out a survey about the support 
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https://docs.google.com/forms/d/e/1FAIpQLSeDIkdk8qUMgq8ZdM4jhP-ubJPUOr-mJMQgxInwoAWoV5QcOw/viewform

Ticket Details
===================
Ticket ID: MHZ-353701
Department: Support AWIPS
Priority: Normal
Status: Open
===================
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